Multi-language helpdesk with an AI assistant, SLA management and Email-to-Ticket – built for EU teams
Ticketing, SLA management and Email-to-Ticket for customer support, IT support and service teams at European SMEs – fully in your language.
For requests from people – a ticket starts from an email. HelpDesk is sold on its own.
01
What you get
Ticket management with priorities, categories, tags and bulk actions
Email-to-Ticket turns emails into tickets and threads replies correctly
SLAs with business hours – automatic pause and resume, multi-level escalation
The AI assistant answers from the knowledge base, creates and updates tickets and runs macros
Five languages included as standard, and a Free plan with no time limit – not a trial
A knowledge base – multilingual articles with screenshots, public and internal
Automations and macros
CSAT satisfaction surveys once a ticket is resolved
02
Who it is for
- Customer support at small and medium-sized enterprises
- IT support teams
- Service organisations
- Teams an ordinary mailbox no longer serves
03
How it works
- An email becomes a ticket
- The ticket gets a priority, a category and an SLA with business hours
- The answer comes from the knowledge base or with the AI assistant
- Closure, with a CSAT satisfaction survey
04
Integrations
- REST API
- Webhooks
- SSO (Azure AD, Google, Okta)
Next step
helpdesk.portali.space